Useful information

If you wish to make an Enquiry, for instance about booking our holiday home, the Pfeifenberger family and their team at the Alpenland hotel are happy to help.

On your day of arrival, please come straight to the Alpenland Hotel to collect your key for the holiday home. Please book in after 3pm. If you want to arrive after 6pm, please let us know. The holiday home is then yours until 10am on the day of departure. 

When you book, we require a deposit. The final payment can be made on arrival with cash, EC-Cashcard or with Mastercard or Visa. Naturally you can also pay it directly in to our account before you arrive. 

1 set of bed linen and towels is automatically provided and can be changed weekly. If you need extra sets, please contact the Alpenland hotel.

Our baker can deliver fresh bread and rolls to your door daily, or as often as you want, with an early morning delivery service. You can order your bread the evening before at the Alpenland Hotel, and pay for it there too.

Would you like to treat yourself to breakfast at the hotel? No problem, our generous breakfast buffet costs 15 euros per adult and 7.50 euros per child (6-14). You can book for as many days as you like, even if it is only for 1 day. This needs to be pre-booked and a time arranged that fits in with our regular hotel guests. 

The fully equipped kitchen offers the full range of standard cooking utensils, cutlery, bowls, plates, cups, glasses, pans as well as a kettle and filter coffee machine.(Filters not supplied). No ingredients are left in the house. We advise you to bring a basic selection of food (inc. salt, pepper, herbs/spices etc) with you but these can also be bought in town.  Shops close at 6pm most days and are shut on Sunday except in the main winter season when they open for a short time in the afternoon.

The use of the washing machine and the dryer are free but you need to supply your own washing powder or liquid. 

We are not responsible or liable for valuables or property left in the house. Please follow standard security measures when you leave the house such as shuting all of the windows and locking the doors. You may leave valuables in the safe at the Alpenland Hotel.

FAQ's for your Summer and Winter holiday

How much does a ski pass cost? Where are the right ski schools for my familiy? When and where can I catch a ski bus?

Can you rent bikes? 

These questions are among others our most frequently asked questions, so we have brought together useful links and info connecting you to the local infrastructure.

Altenmarkt-Zauchensee is one of the 8 towns in Salzburger Sportworld, which in turn is part of Austria's largest ski cooperative Ski Amadé. Read more...

Day passes (up to 1 day) are available in all regions and if they are bought here they are valid throughout Salzburg Sportworld (with the exception of Filzmoos and Goldegg). Altenmarkt-Zauchensee and Radstadt also have a 2h card for those looking for a short ski or lunch on the mountain.

Multi-day passes can be used in the entire Ski Amadé ski area, in all of the 5 ski areas, including the Dachstein glacier. The ski passes can be bought on the day or the day before from 3pm, either directly from the base lift stations or from the skipass office at Altenmarkt marketplace. The lift pass is a keycard allowing hands-free lift access, which has € 3 returnable deposit on it which is refunded when the card is returned in good order.  

Discount ski pass
When you book a "ski package"with us, a Ski Amadé ski pass is already included that covers your stay. You will receive a voucher when you arrive that allows you to collect the ski pass at the ticket counter.

Skipass Calculator 

Ski amadé's Online-Ticketshop has a clear system that lets you enquire about prices for day passes, multi day passes or even season passes, outlining age groups, season times etc. for this winter season.

MiniCard for Mini's

Kids under 6 that want to ski with their parents who have a full liftpass can ski for free throughout Salzburger Sportworld (except Kleinarl) without a Minicard.

If they are using the baby lifts during lessons or on their own, they will need a pass for those lifts that is cheaper than a full pass. You can also buy a discount MiniCard if they are using the main lifts for lessons. 

The MiniCard is valid for all lifts in Ski amadé and can be bought from the lift base stations. We are happy to answer questions about the MiniCard prices.

Family bonus for families with 3 or more children 

If at least one parent and 2 children or youths buy a standard lift pass, then all younger children get a free lift pass. Proof that the children belong to the parents is required. 


Altenmarkt-Radstadt and Zauchensee have a great selection of ski and snowboard schools, ideal for snow fans whether they are a complete beginner or someone looking to improve. You can also choose between group lessons or private sessions depending on budget and requirement.   
All of the ski schools offer the same price but vary according to location, course times, specialisations etc. 

We recommend that you talk to the ski schools before you arrive to make sure eveything runs smoothly on your first course day and to avoid disappointment if they are fully booked. They can also give you advice on the best option for you without the stress of queues and start times. If you are not booked for the traditional Saturday to Saturday, you will need to ask if it is possible to join the course on a different day. 

Choose from the following ski schools: NB We do not book lessons, you need to organise this yourself.

For cross-country skiing:

  • Cross country skiing instructor Lisa Schartner (Altenmarkt)

There are plenty of Ski and Snowboard rental shops in and around Altenmarkt. There also some right at the lift base stations. 

Most offer the family bonus where kids up to 14 years old pay about half te cost compared to adults and if both parents rent full sets then kids under 10 get theirs for free including a helmet. You do not have to book your kit in advance but it can be a good idea especially in high season. You will then know how much it will cost, any special offers and avoid the queues and make sure that you get the kit you want.  

Here are links to all rental shops in town. The shops give you more information and allow online booking if you want. We do not book ski equipment rental. Please note that this region does not rent ski clothing so please organise this before you arrive. 

Intersport Schneider Altenmarkt-Zauchensee - 2 shops in Zauchensee, 1 in Altenmarkt and 1 at Flachauwinkl. You can swap equipment at any of these locations if you have a problem.

Sport 2000 Weitgasser - Altenmarkt - Altenmarkt town centre, it is the shop closest to the hotel.

Sport Art - Altenmarkt, huge shop with all necessary equipment and specialization in ski touring

Hervis - Altenmarkt, new open sport shop in December 2016

A really useful service on offer here in Salzburger Sportworld is the Hiking Bus that runs throughout the summer season. It brings you to the start of many hikes and can even carry a few bikes.

It runs, whatever the weather, from approx. end of May to the beginning of October. 

These routes connect the Salzburger Sportworld towns; Altenmarkt-Zauchensee, Flachauwinkl, Eben, Filzmoos, Wagrain, Kleinarl and Radstadt, but not St. Johann/ Alpendorf. You can also visit our neighbouring towns of Untertauern and Obertauern with the hiking bus.

In Altenmarkt-Zauchensee, the bus also stops at the 4 recreational areas that make up the Atomic Vital Parks: Ameisenberg, Altenmarkt-Schlatterberg-Feuersang, Schwemmberg und Zauchensee.

The Salzburger Sportworld Card, the guestcard that we give our guests for free, allows you to use the bus for just €1, kids just €0.50

To get out and about on the wonderful cycling and mountainbiking network in Salzburger Sportworld, around Altenmarkt-Zauchensee, you don't need to bring your own bike, just rent one!

Whether you prefer a citybike, trekking bike, mountainbike or an E-Bike, you can easily find what you are looking for in  Altenmarkt. You can even rent kids' seats. All kids under 14 get to use a helmet for free. 

If you know you will want to rent a bike for your holiday here, you can do that easily online with Intersport Schneider Bike Rental.

The Alpenland Hotel has also got 2 bike for our guests to use on a first come, first served basis.  

Specialist maps can be found at Altenmarkt's Tourist Board and you can see the routes online with the Tour Portal where you can also print the maps or download the GPS-Track.

Do you still have questions that need answering or any special requests? 
We look forward to hearing from you and are happy to help. We will always answer your questions.  
Simply call us :  or send us an E-Mail